PROGRAMME OUTLINE
The following areas will be covered in the course
DAY 1 Breakdown
Opening Session:
- Introduction
- Welcome
- Opening remarks
- Keynote Addresses
SESSION 1
Financial Consumer Protection – Overview and The Role of the State
- Overview of Financial Consumer Protection
- Institutions
- Policies and Regulations
SESSION 2
The Nexus between Corporate Sustainability and Responsibility (CSR), and Financial Consumer Protection (1 Speaker and 4 Panelists)
SESSION 3
The Intersection between Financial Education, Inclusion and Protection (1 Speaker and 4 Panelists)
SESSION 4
Complaint Management and Dispute Resolution – best practices and case studies (1 Speaker and 4 Panelists)
SESSION 5
Gender and Youth in Financial Inclusion – Cultural and Social Challenges (1 Speaker and 4 Panelists)
DAY 2 Breakdown
SESSION 1
FCP for Banking Products and Services (2 Speakers and 5 Panelists)
- Disclosure and Sales Practices
- Customer Account Handling and Maintenance
- Privacy and Data Protection
- Dispute Resolution Mechanisms
- Guarantee Schemes and Insolvency
- Consumer Empowerment
- Financial Literacy
- Competition and Consumer Protection
- Questions and Answers
- Recommendations
SESSION 2
The Role of FINTECH and Security Firms in Achieving Effective FCP Framework
- The Evolving Role of FINTECH in Credit and Finance
- Investor Protection Institutions
- Education, Disclosure and Sales Practices
- Customer Account Handling and Maintenance
- Privacy and Data Protection
- Dispute Resolution Mechanisms
- Guarantee Schemes and Insolvency
- Consumer Empowerment
- Case studies
- Questions and Answers
- Recommendations
SESSION 3
FCP for Insurance Products and Services
- Consumer Protection Institutions
- Education, Disclosure and Sales Practices
- Customer Account Handling and Maintenance
- Privacy and Data Protection
- Dispute Resolution Mechanisms
- Guarantee Schemes and Insolvency
- Financial literacy
- Consumer Empowerment
- Questions and Answers
- Recommendations
BREAKAWAY SESSION
SESSION 4
FCP in Non-Bank Credit Institutions
- Consumer Protection Institutions
- Education, Disclosure and Sales Practices
- Customer Account Handling and Maintenance
- Privacy and Data Protection
- Dispute Resolution Mechanisms
- Financial literacy
- Consumer Empowerment
- Questions and Answers
- Recommendations
SESSION 5
FCP in the Pensions Sector
- Consumer Protection for Pensions Sector – Overview
- Education, Disclosure and Sales Practices
- Customer Account Handling and Maintenance
- Privacy and Data Protection
- Dispute Resolution Mechanisms
- Guarantee Schemes and Safety Provisions
- Consumer Empowerment
- Credit Reporting Systems
- Privacy and Data Protection
- Consumer Empowerment
- Financial Consumer Protection and Global Financial Regulation
- Designing Financial Consumer Protection
- Design of the Good Practices for Financial Consumer Protection
- Questions and Answers
- Recommendations
OPEN SESSION
Presentation of Recommendations from Breakaway Sessions
