PROGRAMME OUTLINE

The following areas will be covered in the course

DAY 1 Breakdown

Opening Session:

  • Introduction
  • Welcome
  • Opening remarks
  • Keynote Addresses
  • SESSION 1

    Financial Consumer Protection – Overview and The Role of the State

     

    • Overview of Financial Consumer Protection
    • Institutions
    • Policies and Regulations
  • SESSION 2

    The Nexus between Corporate Sustainability and Responsibility (CSR), and Financial Consumer Protection (1 Speaker and 4 Panelists)

  • SESSION 3

    The Intersection between Financial Education, Inclusion and Protection (1 Speaker and 4 Panelists) 

  • SESSION 4

    Complaint Management and Dispute Resolution – best practices and case studies (1 Speaker and 4 Panelists)

  • SESSION 5

    Gender and Youth in Financial Inclusion – Cultural and Social Challenges (1 Speaker and 4 Panelists)

0Weeks0Days0Hours0Minutes0Seconds

DAY 2 Breakdown

  • SESSION 1

    FCP for Banking Products and Services (2 Speakers and 5 Panelists)

    • Disclosure and Sales Practices
    • Customer Account Handling and Maintenance
    • Privacy and Data Protection
    • Dispute Resolution Mechanisms
    • Guarantee Schemes and Insolvency
    • Consumer Empowerment
    • Financial Literacy
    • Competition and Consumer Protection
    • Questions and Answers
    • Recommendations
  • SESSION 2

    The Role of FINTECH and Security Firms in Achieving Effective FCP Framework

    • The Evolving Role of FINTECH in Credit and Finance
    • Investor Protection Institutions
    • Education, Disclosure and Sales Practices
    • Customer Account Handling and Maintenance
    • Privacy and Data Protection
    • Dispute Resolution Mechanisms
    • Guarantee Schemes and Insolvency
    • Consumer Empowerment
    • Case studies
    • Questions and Answers
    • Recommendations
  • SESSION 3

    FCP for Insurance Products and Services   

    • Consumer Protection Institutions
    • Education, Disclosure and Sales Practices
    • Customer Account Handling and Maintenance
    • Privacy and Data Protection
    • Dispute Resolution Mechanisms
    • Guarantee Schemes and Insolvency
    • Financial literacy
    • Consumer Empowerment
    • Questions and Answers
    • Recommendations
  • BREAKAWAY SESSION

  • SESSION 4

    FCP in Non-Bank Credit Institutions 

    • Consumer Protection Institutions
    • Education, Disclosure and Sales Practices
    • Customer Account Handling and Maintenance
    • Privacy and Data Protection
    • Dispute Resolution Mechanisms
    • Financial literacy
    • Consumer Empowerment
    • Questions and Answers
    • Recommendations
  • SESSION 5

    FCP in the Pensions Sector 

    • Consumer Protection for Pensions Sector – Overview
    • Education, Disclosure and Sales Practices
    • Customer Account Handling and Maintenance
    • Privacy and Data Protection
    • Dispute Resolution Mechanisms
    • Guarantee Schemes and Safety Provisions
    • Consumer Empowerment
    • Credit Reporting Systems
    • Privacy and Data Protection
    • Consumer Empowerment
    • Financial Consumer Protection and Global Financial Regulation
    • Designing Financial Consumer Protection
    • Design of the Good Practices for Financial Consumer Protection
    • Questions and Answers
    • Recommendations
  • OPEN SESSION

    Presentation of Recommendations from Breakaway Sessions

DAY 3: Review and Adoption of Communiqué

0Weeks0Days0Hours0Minutes0Seconds